Return Policy
Returns
Our policy lasts 14 days after receipt of items. If 14 days have gone by since receiving the items, unfortunately we can’t offer you a refund unless one of the following conditions have been met: you received the wrong item(s) and/or damaged items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all tags attached.
Several types of goods are exempt from being returned. We do not accept products that are intimate, liquid or gift card returns.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. In the event that you choose the prepaid shipping option, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your returned products to reach us, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
USE THE LINK BELOW TO RETURN YOUR ITEMS
Exchanges
We do not accept any exchanges, only refunds if applicable.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again then contact your bank. It may take some time before your refund is officially posted as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopkaly.com.
Final sale/Clearance items (if applicable): Only regular priced & sale items may be refunded, unfortunately clearance items cannot be refunded.